At Cloudbyte IT Solutions LTD, we are committed to providing our clients with exceptional service. Since this service involves collecting, using, and disclosing certain personal information about our customers, protecting your personal information is one of our top priorities.
While we have always respected the privacy of our customers and safeguarded their personal information, we have strengthened our commitment to protecting personal information due to recent changes in privacy laws in Canada.
We will inform our customers why and how we collect, use, and disclose their personal information, obtain their consent where necessary, and only handle their personal information as a reasonable person would consider appropriate.
This Personal Information Protection Policy applies to Cloudbyte IT Solutions LTD. This policy also applies to any service provider that collects, uses, or discloses personal information on behalf of Cloudbyte IT Solutions LTD.
Personal information refers to information about an identifiable individual (e.g., name, age, address, telephone number, etc.). Personal information does not include contact information (described below).
Contact Information allows an individual to be contacted at a place of business. It includes name, job title or title, company telephone number, company address, company email, or company fax number. This policy does not cover contact information.
The privacy officer is responsible for ensuring that Cloudbyte IT Solutions LTD complies with this policy.
1.1 Unless the purposes of collecting personal information are obvious and the customer voluntarily provides their personal information, we will communicate the purposes for which the personal information is collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect customer information that is necessary to fulfill the following purposes:
2.1 We will obtain your consent to collect, use, or disclose personal information (except where, as set out below, we are authorized to do so without consent).
2.2 Consent may be oral, in writing, electronically, through an authorized representative, or implied where the purpose of collecting, using, or disclosing the personal information is considered obvious and the customer voluntarily provides personal information for that purpose.
2.3 Consent may also be implied when a customer is notified and given a reasonable opportunity to opt out of using their personal information for mailings or marketing of new services or products and the customer opts out.
2.4 Subject to certain exceptions (e.g., personal information is necessary to provide the service or product, or withdrawal of consent would frustrate compliance with a legal obligation), customers may deny or withdraw their consent for Cloudbyte IT Solutions LTD to use their personal information in specific ways. A customer's decision to withhold or withdraw their consent to specific uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to help the client decide.
2.5 We may collect, use, or disclose personal information without the customer's knowledge or consent in the following limited circumstances:
3.1 We will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes, such as:
3.2 We will not use or disclose customer personal information for any other purpose unless we obtain consent.
3.3 We will not sell customer lists or personal information to third parties (unless we have consent to do so).
4.1 If we use the customer's personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain customer personal information only for as long as necessary to fulfill the identified purposes or a legal or business purpose.
5.1 We will use reasonable endeavors to ensure that the customer's personal information is accurate and complete to be used to decide the customer or disclose it to another organization.
5.2 Customers may request that their personal information be corrected to ensure accuracy and completeness. The request must be made in writing, and sufficient details must be provided to identify the personal information and the requested correction.
5.3 If the personal information is shown to be inaccurate or incomplete, we will correct the information as necessary and forward the corrected information to any organization to which we have disclosed the personal information in the preceding year. We will note the customer's correction request in the file if the correction is not made.
6.1 We are committed to ensuring the security of customer personal information and protecting it from unauthorized access, collection, use, disclosure, copying, modification, deletion, or similar risks in line with the scope of our www.cloudbyte-itsolutions.net
6.2 We will continually review and update our security policies and controls as technology changes to ensure personal information security.
7.1 Customers can access their personal information, subject to limited exceptions. Some examples include attorney-client privilege, disclosure that would reveal personal information about another person, and health and safety concerns.
7.2 A request for access to personal information must be made in writing, and sufficient details must be provided to identify the personal information being sought.
7.3 Upon request, we will also inform customers how we use their personal information and to whom it has been disclosed, if any.
7.4 We will make the requested information available within 30 working days or provide written notice of an extension where additional time is required to comply with the request.
7.5 If the request is made electronically, we will provide the data in an accessible electronic format.
8.1 The Cloudbyte IT Solutions LTD website is not intended or designed for children under 13. To comply with the Children's Online Privacy Protection Act, children under 13 must not provide us with personal information online. We strongly encourage parents to supervise their children while they are online.
9.1 Cloudbyte IT Solutions LTD reserves the right to modify and update this Privacy Policy anytime. Any updates or modifications will be posted on this page for visitors to review.
10.1 The Privacy Officer or designee is responsible for ensuring CIS's compliance with this policy and the Personal Information Protection Act.
10.2 Customers should write down any complaints, concerns, or questions relating to CIS compliance to the Privacy Officer.
Contact Information for Cloudbyte IT Solutions LTD Privacy Officer or Designee:
Email: [email protected]